Shipping Policy

SHIPPING POLICY
Thank you for visiting and shopping at Five Star Hoof Craft. The following are the terms and conditions that constitute our Shipping Policy.
1. HANDCRAFTING & PROCESSING TIME
 * Production Time: Because every pair of hoof boots is individually handcrafted upon receiving your order, please allow 4 business days for production, quality checks, and custom fitting before your order is dispatched.
 * Orders are not processed, crafted, or shipped on weekends or public holidays.
2. SHIPPING RATES & DELIVERY ESTIMATES
 * Standard International Delivery: Estimated delivery time is typically 10 business days after shipment.
 * Free Shipping: We offer Free International Standard Shipping on all qualifying hoof boot orders.
 * Note: Delivery delays can occasionally occur due to international customs processing, severe weather, or peak postal seasons.
3. SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking information will become active within 24–48 hours of dispatch.
4. CUSTOMS, DUTIES, AND TAXES
Five Star Hoof Craft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. INCORRECT ADDRESSING & LOST PACKAGES
Please ensure your shipping address is entered correctly at checkout. We are not liable for packages delivered to incorrect addresses provided by the buyer. If a package is marked as delivered by the carrier, please contact the local carrier directly with your tracking number.
CONTACT US
If you have any further questions regarding our shipping process, please contact us at [support@fivestarhorsehoofboots.com].